🛍️ Refund & Return Policy

At VISNALEFRY, we are committed to ensuring your satisfaction with every purchase. Please review our refund, return, and warranty policy carefully before submitting a request.

1. Refund Requests

Refund requests must be submitted within 30 days from the date of purchase.

For more details regarding our refund policy, please contact our customer service team.

2. Refund Eligibility

Unopened Products

If the product and packaging remain unopened, unused, and undamaged, you are eligible for a full refund.

Opened or Used Products

If the product has been opened or used, refund eligibility will be determined based on the actual condition of the returned item after inspection.

Opened but Unused Products

If the product has only been opened for inspection and shows no signs of use, you may receive up to a 90% refund.

Lightly Used Products

If the product shows minor signs of use but remains in good condition and can still be resold, you may receive a 70%-80% partial refund.

Products with Significant Use or Wear

If the product has:

  • Visible signs of use;
  • Stains, odors, or wear;
  • Damage;
  • Missing accessories;
  • Conditions that prevent it from being resold as new;

the refund amount may be reduced or the product may not be eligible for a refund.

All partial refund amounts are determined based on the actual condition of the returned product after inspection.

Damaged Products (Non-Manufacturer Defects)

Products damaged due to the following reasons are not eligible for refunds:

  • Improper use;
  • Incorrect operation;
  • Accidental damage;
  • Improper maintenance;
  • Issues unrelated to manufacturing defects.

3. Return Shipping Fees

Return shipping responsibility will be determined based on the condition of the returned product.

Unopened Products

If a return request is submitted within 30 days of purchase, and the product remains:

  • Unopened;
  • Unused;
  • In its original condition with intact packaging;

VISNALEFRY will cover the return shipping cost.

Once the returned item is received and inspected to confirm it meets the return requirements, a full refund will be issued to the original payment method.

Opened or Used Products

For products that have been opened or used, customers are responsible for all return shipping costs.

This includes:

  • Return shipping fees;
  • Any other related transportation costs (if applicable).

Return shipping fees are non-refundable and will not be included in the refund amount.

Once the product is received, we will inspect its condition and determine the final refund amount according to our refund policy.

Exceptions

Customers are not responsible for return shipping costs in the following situations:

  • The product has a manufacturing defect;
  • The product was damaged during delivery;
  • The wrong product was sent due to an error by VISNALEFRY.

In these cases, VISNALEFRY will provide an appropriate return solution and cover the related return shipping costs.

4. Refund Processing Time

Once the returned item is received and inspected, your refund will be processed within 10 business days and issued to your original payment method.

Please note that your bank or payment provider may require additional time to complete the refund process.

🧾 Warranty Policy

All VISNALEFRY products undergo strict quality inspections before shipment.

We provide a 2-year warranty covering manufacturing defects only.

Warranty Coverage

The 2-year warranty covers issues related to:

  • Manufacturing defects;
  • Design defects;
  • Material defects.

If you discover any quality issue covered under this warranty, please contact us within the warranty period. Our team will review your request and provide appropriate assistance.

Not Covered Under Warranty

The warranty does not cover damage caused by:

  • Accidents, impacts, misuse, or improper handling;
  • Incorrect cleaning or maintenance;
  • Overloading or use beyond product limitations;
  • Normal wear and tear from regular use;
  • External factors such as water damage, voltage issues, or improper transportation handling.

📩 Contact Us

For returns, refunds, or warranty claims, please contact our support team via email or through our official website.

We are committed to providing every VISNALEFRY customer with a smooth, professional, and worry-free shopping experience.