Returns & Exchanges

πŸ›οΈ Refund & Return Policy

At VISNALEFRY, we are committed to ensuring your satisfaction with every purchase. Please review our refund, return, and warranty policy carefully before submitting a request.

1. Refund Requests

  • Refund requests must be submitted within 30 days from the date of purchase.
  • For more details regarding our refund policy, please contact our customer service team.

2. Refund Eligibility

  1. Unopened Products – If the product and packaging remain unopened and undamaged, you are eligible for a full refund.
  2. Opened or Used Products – If the packaging has been opened and the product has been used, you are eligible for a partial refund.
  3. Damaged Products (Non-Manufacturer Defects) – If the product is damaged due to misuse, improper handling, or reasons unrelated to manufacturing defects, it is not eligible for a refund.

3. Shipping Fees

  • For orders without free shipping, all shipping costs β€” including return shipping β€” are the responsibility of the customer.
  • For orders with free shipping, only the cost of return shipping is borne by the customer.

4. Refund Processing Time

Once the returned item is received and inspected, your refund will be processed within 10 business days and issued to your original payment method.

🧾 Warranty Policy

All VISNALEFRY products undergo strict quality inspections. Our warranty covers manufacturing defects only.

Warranty Coverage

  • Covers issues related to manufacturing, design, or material defects.
  • Please notify us within two months of discovering any defects, and our team will assist you promptly.

Not Covered Under Warranty

  • Damage caused by impacts, misuse, accidents, or improper maintenance.
  • Damage resulting from external factors such as water, voltage issues, or mishandling during transport.

πŸ“© Contact Us

For returns, refunds, or warranty claims, please contact our support team via email or through our official website. We’re here to ensure your experience with VISNALEFRY is smooth, professional, and worry-free.